CUSTOMER SERVICE FEEDBACK FORM

One of MCDOT’s goals is to provide you with outstanding customer service. Your feedback is essential to help us achieve that goal. Please take a moment to tell us what we do well and what needs improvement.

How would you rate your interaction with us?
  Outstanding Good Needs Improvement Unacceptable Not Applicable
Timeliness of Service
Professionalism
Responsiveness
Understood My Needs
Overall Experience
Did you obtain the information or result you were seeking?  YES  PARTIALLY  NO
Based on your interaction with us, what could we improve?
What went well with your interaction with us?
What was the nature of your contact with us? (Check all that apply)
What was the method of your contact with us? (Check all that apply)
 Phone  In Person  Website  Email  Mobile Device  Mail
What type of customer/stakeholder are you? (Check all that apply)
 Business/Organization  County Resident  Government Agency  Real Estate Professional
 Permit Applicant  Developer  Consultant  Other
If you would like us to contact you for follow up, please provide us with the best way to reach you.