CUSTOMER SERVICE FEEDBACK FORM

One of MCDOT’s goals is to provide you with outstanding customer service. Your feedback is essential to help us achieve that goal. Please take a moment to tell us what we do well and what needs improvement.

Why did you contact MCDOT? (Check all that apply)
How did you contact MCDOT? (Check all that apply)
 Phone  In Person  Website  Email  Mobile Device  Mail
Did you get an answer to your question?
 YES  PARTIALLY  NO
How would you rate your experience?
  Outstanding Good Needs Improvement Unacceptable Not Applicable
Timeliness of Initial Response
Professionalism
Understood My Needs
Overall Experience
What did you like about your experience?

What can we improve?

Please explain why you checked Needs Improvement or Unacceptable

How would you describe yourself? (Check most applicable)
Business/Organization County Resident Government Agency Real Estate Professional
Permit Applicant Developer Consultant
Other
If you would like us to contact you for follow up, please provide us with the best way to reach you.