This office was created to provide additional support to citizens with unresolved concerns. The Ombudsman is a neutral agent, who will field concerns, provide information, mediate conflict and investigate complaints.
The Ombudsman will strive to improve information exchange and coordination between staff and interested parties.
Although the Ombudsman may offer a recommendation, the office has no authority to render a decision or reverse a decision made by staff. All referrals or contacts are documented in order to identify areas of improvement.
Please be sure to provide sufficient information so we may begin to research your concern. Include the following: contact information, parcel, address, tracking numbers and the reason for the request. An electronic request should receive a response within one business day.
Individual information will remain confidential if requested.